Newcleus Responding to COVID-19 – Update
May 5, 2020
A letter from our President.
March 25, 2020
As our nation works through the challenges of the COVID-19 pandemic, we want to update our clients about our readiness and ability to help each of you in meeting the unique business demands created by this crisis.
While our offices are closed and travel has been suspended, we will continue to serve you through a variety of means. Our employees remain fully available through video conferencing, email, and of course by phone. Our company is working through this crisis as a unit, with frequent internal calls to make certain we are meeting the needs of each of our customers.
With the first quarter of 2020 coming to an end, we want to ensure all of our clients that all of their administrative and servicing needs will go uninterrupted. All reporting and documentation for quarter-end will be loaded onto our MINTS platform and our team of dedicated account executives are fully accessible to help with any questions. Over the last week and a half, our processes, procedures and technology have proven effective and reliable in supporting our remote work environment. While no one is certain how long this crisis will persist, we are confident that Newcleus can efficiently maintain business continuity and our dynamic, personalized business model for its duration.
The confidence we hold is the result of the firm’s long-term operational crisis planning. Being prepared to help our customers manage through unforeseen situations is an essential element of our business. We have put in place long-planned disaster recovery and continuity procedures that will enable us to continue to respond effectively in the weeks ahead.
We are confident in our ability to provide the high standards of service and support that our customers expect. As business conditions evolve and improve, we will also be ready to assist our customers in moving beyond the impact of COVID-19.
Newcleus will closely monitor guidance from both the Centers for Disease Control and Prevention (“CDC”) and state and local governments. We continuously strive to have appropriate measures in place that are responsive to this crisis as we work to ensure the safety of our employees.
Daniel L. Barbaree
March 16, 2020 – for immediate release
Newtown, PA – Newcleus – The safety and well-being of our team members, companies we power, clients and neighbors continue to be our top priority during the Covid-19 pandemic. We are closely monitoring the Centers for Disease Control and Prevention (“CDC”) and state and local government guidance, Travel Advisories from the State Department as well as announcements from the World Health Organization. Over this past weekend, our Governor ordered the closure of non-essential businesses. Accordingly, we felt that it was only prudent to do our best to follow suit and effectuate certain Disaster Recovery & Business Continuity procedures associated with remote work requirements.
Late yesterday afternoon, with an announcement from Newcleus President Daniel Barbaree, all Newcleus team members were notified that a concerted effort must be made to stay home, stay safe and stay connected, effectively immediately. Over the last week, the processes, procedures and technology measures that support a remote work environment have proven effective and reliable. While team members have been informed that they should expect these procedures to stay in place for at least 14 days, Newcleus can effectively maintain business continuity and our dynamic, personalized business model for a much longer period if required or deemed necessary.
There have not been any COVID-19 cases reported by any Newcleus employees to date. Rather, these precautionary measures are being taken to ensure the health and safety of our Newcleus family, surrounding business neighbors and the public at large. With today’s announcement from Pennsylvania Governor Wolf, where he has extended his order to a statewide shutdown, we are confident that the effectuation of these measures is necessary and, more importantly, the right thing to do.
Newcleus will continue to monitor and review the latest information from the CDC, along with state and local government guidance. As stated in our previous communication and above, we’ll continuously strive to have appropriate measures in place that are responsive to any business continuity threat where business disruptions are effectively managed and the safety of the Newcleus’ team and resources remains intact. Along the way, we’ll be here to provide the service and support you expect.
March 13, 2020 – for immediate release
Newtown, PA – Newcleus – While our dynamic model and personal approach set us apart, the true Newcleus difference can be found in the way we build—and sustain—our relationships by providing uncommon support through every phase. Day to day, our secure and proprietary portal provides clients access to comprehensive information and customized reporting and analysis needed to properly manage and maintain BOLI and Non-qualified benefit plan programs, while delivering a personal and personalized client experience with the support of our experienced Account Executive team and the back-up support of our executive management team.
Our team and relationships are our greatest assets, and the health and safety of our clients, companies we power, and team members are a top priority. As part of your due diligence efforts, it’s important that we share with you the information and processes on how we are proactively monitoring the COVID-19 situation, and the steps we are taking to help ensure that we are positioned to continue to deliver on what we have promised.
Newcleus’ Disaster Recovery & Business Continuity Plan is a comprehensive plan that is comprised of an emergency management process, communication, enterprise resource and system availability. The goal with every plan is to mitigate disruption in services during an emergency or disaster, including pandemic events. Newcleus’ Disaster Recovery & Business Continuity Plan is well established in our organization, having gone through frequent updates and routine testing over the past several years. The plan has undergone further updates within the past year following technological enhancements of our IT infrastructure. We are prepared to effectuate the plan at a moment’s notice where we have the protocols and capabilities to continue to deliver on our service model, including:
• Network and cloud infrastructure to provide full, secure remote work capabilities for all team members
• Video and desktop share capabilities for all team members, which is used to promote continued collaboration and can also be leveraged for client interaction
• Team member capability redundancy across all production business units
Secure back-up of critical business systems, which includes the removal of physical and virtual limitations by maintaining geo-redundant, multi-faceted enterprise resource and communication systems
Newcleus continues to monitor and review the latest information from the Centers for Disease Control and Prevention, along with State and Local guidance. We continuously strive to have appropriate measures in place that are responsive to any business continuity threatening event where business disruptions are eliminated and the safety of the Newcleus’ team and resources remains intact.